Tom,
First, thank you for providing the top notch service that you provide; I thought in place of simply answering questions from a survey it would be better to send you a letter. I completed the walk through with Tim on Wednesday and everything looked perfect-not that I would ever expect less from your crew.
I want to thank you and the members of roof management for another job well done. Your crew should be commended for their excellent workmanship and their professional demeanor while they were here. As you know this is the second Dura last roof you have installed for the Province of St. Joseph; and to date we have had no problems. I am very grateful to you and your company for providing high quality products and services.
From all of us to all of you; thank you for an outstanding job.
Best regards,
Jose Soberal
Capuchin Soup Kitchen Facilities Manager